In your account, under Orders, select the order with the outstanding amount. You can recognize such by the payment status overpaid. From there you can create a credit note or request a refund directly.
If you already have a credit note, you can find it directly in your user account.
Refund to your credit card or PayPal account
Orders paid by credit card or PayPal will be refunded directly.
Refund to your bank account
In order for us to transfer your money to the correct account, you must first enter your bank account details here. You can then have refunds paid directly to your bank account.
Please check that your bank details are correct. If a refund is requested after a transfer to an incorrect account, costs may be incurred which we cannot cover.
- Click on the credit you want to be refunded. You can find your credits here
- By clicking on "Show" you will be redirected to the order in which the credit note was created.
- Click on "Request refund" to initiate the refund process
Please note that money transfers usually take 1-3 business days.